Massive Verizon network outage: causes and user expectations
30 september 2024 в 22:37
If you are a Verizon customer, you probably experienced wireless network issues on Monday, September 30. Earlier this morning, many users reported an outage on DownDetector, and by noon the number of reports had soared to over 100,000. Naturally, consumers wanted to know what caused today’s Verizon outage and when service would be restored. After all, no one can make calls when they see the dreaded «SOS» signal on their devices.
At the time of publication, it is still unclear what caused the national outage. Verizon confirmed that the company is «aware» of the widespread issue in a statement posted through X (formerly known as Twitter).
«We are aware of an issue affecting service for some customers», - Verizon wrote, adding: «Our engineers are on it, and we are working quickly to identify and resolve the issue».
Over 100,000 customers reported the outage through DownDetector after 12 noon on Monday, September 30. However, social media indicated that there may have been many unreported outages. Based on countless tweets that users shared, it seemed that many users were experiencing Verizon issues.
The number of outage reports on DownDetector decreased to approximately 50,000 in the afternoon. According to the site, the most frequently reported locations were Chicago, Illinois, Phoenix, Arizona, Denver, Colorado, Seattle, Washington, Indianapolis, Indiana, Los Angeles, Omaha, Nebraska, Minneapolis, Minnesota, and Las Vegas.
According to Apple, the «SOS» signal indicates that the cellular network is available for emergency calls but not for other types of calls. Whenever a device has an «SOS» signal, it usually means that they cannot send text messages or call anyone else.
Verizon customers are still reporting outages at the time of publication. Therefore, most users still cannot use their wireless network.
There is no established time frame that Verizon is estimating for full restoration. However, according to one social media user, they received a message about a «potential network disruption» and were told that they would «learn more within 12 hours». The message also allegedly encouraged the customer to use WiFi calling
At the time of publication, it is still unclear what caused the national outage. Verizon confirmed that the company is «aware» of the widespread issue in a statement posted through X (formerly known as Twitter).
«We are aware of an issue affecting service for some customers», - Verizon wrote, adding: «Our engineers are on it, and we are working quickly to identify and resolve the issue».
Over 100,000 customers reported the outage through DownDetector after 12 noon on Monday, September 30. However, social media indicated that there may have been many unreported outages. Based on countless tweets that users shared, it seemed that many users were experiencing Verizon issues.
The number of outage reports on DownDetector decreased to approximately 50,000 in the afternoon. According to the site, the most frequently reported locations were Chicago, Illinois, Phoenix, Arizona, Denver, Colorado, Seattle, Washington, Indianapolis, Indiana, Los Angeles, Omaha, Nebraska, Minneapolis, Minnesota, and Las Vegas.
According to Apple, the «SOS» signal indicates that the cellular network is available for emergency calls but not for other types of calls. Whenever a device has an «SOS» signal, it usually means that they cannot send text messages or call anyone else.
Verizon customers are still reporting outages at the time of publication. Therefore, most users still cannot use their wireless network.
There is no established time frame that Verizon is estimating for full restoration. However, according to one social media user, they received a message about a «potential network disruption» and were told that they would «learn more within 12 hours». The message also allegedly encouraged the customer to use WiFi calling
© Artemenko Olga
