Outlook Outage: Microsoft fixes issue after major outage on November 25th
25 november 2024 в 22:37
On November 25, memes spread on social media when Outlook suddenly crashed. The popular Microsoft application stopped working in the morning, leaving thousands of customers affected. The outage confused users, with some complaining that their work day was disrupted because they couldn’t access their email accounts. Now that some customers are able to use Outlook again, get the latest status update from Microsoft here.
Deadline reported that Microsoft «identified a recent change» as a potential cause of the outage and began «rolling back the change». The company noted that it is «investigating what additional actions are necessary», - according to the publication.
Throughout the morning of November 25, the official Outlook account updated customers on the issue. In response to one user, the company tweeted: «Hi, we have started deploying the fix, which is currently progressing through the affected environment. While this continues, we are starting manual restarts on a subset of machines in an unhealthy state».
Responding to another user, Outlook tweeted that «the fix has reached approximately 90 percent of affected environments, and our targeted restarts continue to progress».
At the time of publication, the number of reported outages among customers had decreased from approximately 8000 to 6000 on Downdetector.
Some customers can now again upload and download from their Outlook email accounts, but there are still many who cannot even access them.
In September 2024, Microsoft experienced a system outage that affected Outlook, Teams, Excel, Word, and other Office 365 applications. Within a few hours, Microsoft was able to restore its system.
At that time, the technology company noted through a tweet that the issue likely occurred due to a «change» in a «third party».
«We have confirmed that a change in the managed environment of a third-party Internet service provider led to consequences», - the company tweeted at the time. «The provider has rolled back the change, and we are now seeing signs of recovery»
Deadline reported that Microsoft «identified a recent change» as a potential cause of the outage and began «rolling back the change». The company noted that it is «investigating what additional actions are necessary», - according to the publication.
Throughout the morning of November 25, the official Outlook account updated customers on the issue. In response to one user, the company tweeted: «Hi, we have started deploying the fix, which is currently progressing through the affected environment. While this continues, we are starting manual restarts on a subset of machines in an unhealthy state».
Responding to another user, Outlook tweeted that «the fix has reached approximately 90 percent of affected environments, and our targeted restarts continue to progress».
At the time of publication, the number of reported outages among customers had decreased from approximately 8000 to 6000 on Downdetector.
Some customers can now again upload and download from their Outlook email accounts, but there are still many who cannot even access them.
In September 2024, Microsoft experienced a system outage that affected Outlook, Teams, Excel, Word, and other Office 365 applications. Within a few hours, Microsoft was able to restore its system.
At that time, the technology company noted through a tweet that the issue likely occurred due to a «change» in a «third party».
«We have confirmed that a change in the managed environment of a third-party Internet service provider led to consequences», - the company tweeted at the time. «The provider has rolled back the change, and we are now seeing signs of recovery»
© Kolganov Andrey
