Verizon offers compensation after a massive communication outage
15 january 2026 в 21:37
On January 14, 2026, numerous Verizon users across the United States noticed that their phones were in «SOS» mode, indicating an inability to make outgoing calls and use other wireless services from the provider. The widespread outage caused significant public outcry as customers began to actively complain online and demand compensation. In response, Verizon announced it would provide a credit.
«Yesterday, we did not meet the quality standards that you expect from us and that we expect from ourselves», - the company acknowledged in an official statement on social media.
Below you can find out how to receive the credit that Verizon is offering after the outage.
— Verizon News (@VerizonNews) January 15, 2026
Verizon reported that it would provide a $ 20 credit to its customers. In its announcement, the company noted that this payment «is not intended to compensate for what happened».
«No credit can do that. But it is a way to acknowledge your time and show that it matters to us», - the company explained. «We regret what you experienced, and we will continue to work hard day and night to provide the outstanding network and services you expect from Verizon».
Verizon clarified that customers would be notified when their credit becomes available. It will be accessible in the myVerizon app, according to a public statement from the company published on X.
«To assist those affected, we will provide you with a $ 20 credit that can be easily accessed by logging into the myVerizon app», - the statement read. «You will receive a text message when the credit becomes available».
Verizon noted that this $ 20 credit would cover «a few days of service» on an «average» basis.
As for Verizon’s business customers, they «will be notified directly about their credits».
By midday on January 14, 2026, Verizon customers across the United States were reporting that they were in «SOS» mode and therefore unable to make outgoing calls or use other wireless services. The company kept customers informed about the progress of the repairs but did not specify the cause of the outage.
«Today, we let many of our customers down, and for that, we sincerely apologize», - Verizon stated. «They expect more from us. We are working tirelessly and making progress. Our teams will continue to work throughout the night until services are restored for all affected customers. We will fix this — for all customers who were impacted, we will provide account credits and share updates soon».
Verizon added that all customers still experiencing connectivity issues should restart their devices
«Yesterday, we did not meet the quality standards that you expect from us and that we expect from ourselves», - the company acknowledged in an official statement on social media.
Below you can find out how to receive the credit that Verizon is offering after the outage.
— Verizon News (@VerizonNews) January 15, 2026
Verizon reported that it would provide a $ 20 credit to its customers. In its announcement, the company noted that this payment «is not intended to compensate for what happened».
«No credit can do that. But it is a way to acknowledge your time and show that it matters to us», - the company explained. «We regret what you experienced, and we will continue to work hard day and night to provide the outstanding network and services you expect from Verizon».
Verizon clarified that customers would be notified when their credit becomes available. It will be accessible in the myVerizon app, according to a public statement from the company published on X.
«To assist those affected, we will provide you with a $ 20 credit that can be easily accessed by logging into the myVerizon app», - the statement read. «You will receive a text message when the credit becomes available».
Verizon noted that this $ 20 credit would cover «a few days of service» on an «average» basis.
As for Verizon’s business customers, they «will be notified directly about their credits».
By midday on January 14, 2026, Verizon customers across the United States were reporting that they were in «SOS» mode and therefore unable to make outgoing calls or use other wireless services. The company kept customers informed about the progress of the repairs but did not specify the cause of the outage.
«Today, we let many of our customers down, and for that, we sincerely apologize», - Verizon stated. «They expect more from us. We are working tirelessly and making progress. Our teams will continue to work throughout the night until services are restored for all affected customers. We will fix this — for all customers who were impacted, we will provide account credits and share updates soon».
Verizon added that all customers still experiencing connectivity issues should restart their devices
© Zhinobaeva Margarita
